Frequently Asked Questions

Signup

Signing up with an institutional email address

We only allow access from a list of recognised institutions. We do not allow users to sign up with personal accounts (eg Hotmail / Gmail).

List of approved domains

In the UK

  • @*.ac.uk
  • @*.nhs.uk
  • @nhs.net

In Ireland

  • @hse.ie
  • @nuigalway.ie
  • @ucdconnect.ie
  • @tcd.ie
  • @studentmail.ul.ie
  • @rcsi.ie
  • @umail.ucc.ie
  • @mater.ie
  • @svuh.ie
  • @galwayclinic.com
  • bonsecours.ie
  • @materprivate.ie
  • @beaconhospital.ie
  • @blackrock-clinic.com
  • @stjames.ie
  • @hermitageclinic.ie
  • @belfasttrust.hscni.net
  • @st-vincents.ie
  • @cuh.ie
  • @amnch.ie
  • @beaumont.ie
  • @rcsihospitals.ie
  • @rcpi.ie
  • @muh.ie
  • @sjh.ie
  • @nmh.ie
  • @dni.ie
  • @nrh.ie"

Elsewhere

  • @*.edu.aus
  • @*.ac.nz

If you are attempting to sign up with a domain other than any of the above listed, and have a legitimate reason to do so, please contact us.

I didn't get my account confirmation email

Unfortunately, emails sometimes don't get delivered. However, you can use our super high-tech Forgot Password form to resend your account confirmation link. Failing that, get in touch and we can arrange to do it over the phone.